Frequently asked questions

Same day for a phone call (Mon–Sat, daylight hours). Within one working day for an email or web enquiry.

Ledbury and the surrounding villages, plus southwest Bristol on batched days. If you're outside but close, get in touch — I'll either fit you in or be honest that it doesn't work.

Bank transfer only. Each invoice carries the bank details + an invoice-number reference. I don't accept cards or process card data.

Light rain I'll usually still come — the lawn doesn't mind. Heavy rain I'll reschedule, no charge for the missed visit. Subscribers get priority on the next available slot.

Yes — public liability cover for any work on your property. Happy to share certificate details on request.