Frequently asked questions
How quickly will you reply to an enquiry?
How quickly will you reply to an enquiry?
Same day for a phone call (any day, daylight hours). Within one working day for an email or web enquiry.
Do you cover my area?
Do you cover my area?
Ledbury and the Three Counties towns, plus southwest Bristol on set days. If you're outside but close, get in touch — I'll either fit you in or be honest that it doesn't work.
How do I pay?
How do I pay?
Bank transfer only. Each invoice carries the bank details + an invoice-number reference. I don't accept cards or process card data.
What if it rains?
What if it rains?
Light rain I'll usually still come — the lawn doesn't mind. Heavy rain I'll reschedule, no charge for the missed visit. Regular customers get priority on the next available slot.
Are you insured?
Are you insured?
Yes — public liability cover for any work on your property. Happy to share certificate details on request.
Do I need to provide anything?
Do I need to provide anything?
No. I bring everything — mower, strimmer, hedgecutter, hand tools. You don't need to own a thing.
How soon could you start?
How soon could you start?
A week's notice is usually enough. If you need something sooner, give me a ring and I'll see what I can move.